Mission (What the job is):

• The role of the Sales Associate is to drive sales and create a pleasurable shopping experience for all customers.

Outcomes (What needs to be done):

• Ensure a positive and friendly experience for the customer.

• Maintain an Avg of $300/hour in sales.

• Keep the store area clean and organized at all times.

• Keep up to date with product knowledge.

Competencies (Expedition on how to operate in this role):

• Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

• Attention to detail. Does not let important details slip through the cracks.

• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

• Calm under pressure. Maintains stable performance when under heavy pressure or stress.

• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

• Persuasion. Able to convince others to pursue a course of action.

Cultural Competencies (Expedition on how to operate within ABco):
These reflect the broader demands of ABco’s culture.

• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

• Listening skills. Lets others speak and seeks to understand their viewpoints.

• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.

• High standards. Expects personal performance and team performance to be nothing short of the best.

• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.

• Efficiency. Able to produce significant output with minimal wasted effort.

• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

Mission (What the job is):

• The role of the Cashier is to organize and assign the proper orders to the correct sales associates. They are also responsible for ensuring policies are read and checking for any errors a sales associate may have made during a sale.

Outcomes (What needs to be done):

• Create a friendly checkout experience for the customer.

• Assign the proper sale to the appropriate associate.

• Explain to the customer all our policies before they pay.

• Handling cash and counting float.

• Check both shoes and clothing are the correct sizes.

• Keep a clean and organized sales counter.

Competencies (Expedition on how to operate in this role):

• Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

• Organization and planning. Plans and organizes in an efficient, productive manner. Focuses on key priorities.

• Attention to detail. Does not let important details slip through the cracks.

• Calm under pressure. Maintains stable performance when under heavy pressure or stress.

• Listening skills. Lets others speak and seeks to understand their viewpoint.

• Communication. Speaks clearly and articulately without being overly verbose or talkative.

Cultural Competencies (Expedition on how to operate within ABco):
These reflect the broader demands of ABco’s culture.

• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

• Listening skills. Lets others speak and seeks to understand their viewpoints.

• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.

• High standards. Expects personal performance and team performance to be nothing short of the best.

• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.

• Efficiency. Able to produce significant output with minimal wasted effort.

• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

Mission (What the job is):

• The role of the Front End is to make the customer feel welcomed and important while maintaining a line or creating a line during peak times. Creating a pleasant final experience with ABco before a customer leaves the store and to ensure they are not leaving the store with anything they shouldn’t be.

Outcomes (What needs to be done):

• Greet every single customer with a smile.

• Manage the number of people in the store.

• Create a line and direct customers when all sales associates are busy.

• Thank every customer for coming in when leaving.

• Constantly being aware of what is happening in the store.

Competencies (Expedition on how to operate in this role):

• Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive.

• Awareness. Constantly aware of what is happening in the workplace with staff and customers.

• Calm under pressure. Maintains stable performance when under heavy pressure or stress.

• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

• Communication. Speaks and writes clearly and articulately without being overly verbose or talkative.

Cultural Competencies (Expedition on how to operate within ABco):These reflect the broader demands of ABco’s culture.

• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

• Listening skills. Lets others speak and seeks to understand their viewpoints.

• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.

• High standards. Expects personal performance and team performance to be nothing short of the best.

• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.

• Efficiency. Able to produce significant output with minimal wasted effort.

• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.